![]() It usually doesn't have many firewall capabilities, but in case you’re one of the lucky ones, it’s worth checking out whether it’s capable of packet filtering or if it’s somehow preventing a stable connection to our service. Remember that thingy that was once installed by the cable guy? Well, this tiny piece of hardware actually does more than you might expect: it transfers all traffic between your computer and the big wide Internet out there. So let’s have a closer look, don’t worry, we’ll do it together!Ī firewall can come in different shapes: as hardware appliance or installed as software on your computer. However, in case you don’t have an IT department at hand, it’s worth checking out if your personal firewall is blocking our service. ![]() ![]() Walk over and say: “Pretty please, can you fix this while I make you a coffee and look over your shoulder trying to look like I totally understand what’s going on?" Phew, that was easy! Don’t we love our techies! These firewalls are great at protecting all of the computers in your office, but is probably not set to trust incoming and outgoing traffic from and to our domains. If that's the case, count yourself lucky! You can ask your IT department or network administrator to check if there’s a firewall (or any other restrictions) blocking or throttling traffic to our service. Probably you if you’re on a company network, or connecting to your company network from home. So let’s tell him it’s all good and loosen up the door policy. But like any human being, he can simply be mistaken. Logically, if he decides our shoes aren’t cool enough or perhaps we look a bit dodgy, he has the power to stop us from coming in. The longer he has the think about who to let in, the longer the queue in front of the club. It’s like the bouncer at a fancy club, who gets to decide who’s coming in and who’s going out. ![]() It's almost like the overprotective parent we’ve described in the article Antivirus and other blocking software.īut actually the firewall is more than that, it takes it a step further. What is a firewall?Ī firewall is a system that secures your computer or network, by checking all incoming and outgoing traffic. Let’s dive into the workings of your firewall. If you're thinking “My fire.what? Really? What do I need to do?”, please continue reading! And, maybe, you’ve been asked to check out whether your firewall is interfering with our service. You may have already contacted us through our Support form regarding trouble uploading or downloading your files. ![]()
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